Last Updated: September 17, 2026
This Support & Contact Policy explains how learners, customers, and other users may contact dMix Brazil eCourses, operated by Arpex Web LLC, for assistance relating to purchases, course access, certificates, technical issues, privacy, accessibility, intellectual property, and other platform matters.
1. Official Support Channel
The primary support channel for dMix Brazil eCourses is:
Email: info@dmixbrazil.com
Users should use this address for matters relating to:
- course access;
- enrollment;
- account issues;
- billing;
- refund requests;
- technical support;
- certificate questions;
- accessibility requests;
- privacy inquiries;
- intellectual-property concerns;
- community issues; and
- general customer support.
2. Information to Include
To help us review a request efficiently, users should include relevant information such as:
- full name;
- email address associated with the account;
- course title;
- order number, where applicable;
- purchase date, where applicable;
- description of the issue;
- screenshots, where useful; and
- any other information reasonably necessary to understand the request.
Users should not send passwords, full payment-card numbers, security codes, or other unnecessary sensitive credentials.
3. Billing and Refund Support
Billing and refund requests should include, where available:
- purchaser name;
- account email;
- order number;
- course title;
- transaction date; and
- reason for the request.
Refund eligibility is governed by the Refund & Cancellation Policy applicable to the purchase.
4. Technical Support
Technical support may include assistance relating to:
- login;
- password access;
- course enrollment;
- course visibility;
- progress records;
- quizzes;
- assessments;
- certificate generation;
- checkout;
- account functionality; and
- other platform features.
We may request browser, device, operating-system, or screenshot information where reasonably necessary to diagnose a technical problem.
5. Accessibility Support
Accessibility requests may be submitted to:
Users may describe the accessibility barrier and the type of alternative format or assistance that would be useful.
Please do not provide sensitive medical information unless it is genuinely necessary to explain the request.
Accessibility matters are handled in accordance with the Accessibility Statement.
6. Privacy Requests
Questions or requests relating to personal information may be submitted to:
Depending on the nature of the request and applicable law, we may need to verify identity before providing access to, correcting, exporting, or deleting personal information.
Privacy matters are governed by the Privacy Policy and applicable law.
7. Intellectual Property Concerns
Copyright, trademark, licensing, unauthorized reproduction, or other intellectual-property concerns may be directed to:
Please identify the relevant material and provide sufficient information for us to review the concern.
8. Community and Conduct Reports
Concerns involving:
- harassment;
- impersonation;
- spam;
- privacy violations;
- unauthorized solicitation;
- misuse of member information;
- prohibited content; or
- other community-conduct issues
may be reported to:
Reports should include relevant context where reasonably available.
9. Response Times
We aim to review support requests within a reasonable period.
Response times may vary depending on:
- request complexity;
- technical investigation requirements;
- payment-provider involvement;
- legal or privacy verification;
- third-party service dependencies;
- weekends or holidays; and
- the volume of support requests.
Unless expressly stated otherwise, dMix Brazil eCourses does not guarantee an immediate or fixed response time.
10. Urgent Matters
dMix Brazil eCourses is not an emergency service.
If a matter involves an immediate threat to personal safety, users should contact appropriate local emergency services or law-enforcement authorities.
11. Payment Provider Issues
Certain payment issues may depend on third-party processors, banks, card issuers, or financial institutions.
Where appropriate, we may direct a user to the relevant provider or coordinate with the provider as part of resolving a transaction issue.
We do not control third-party banking or payment-processing timelines.
12. Account Verification
To protect user accounts, purchases, certificates, and personal information, we may request reasonable verification before:
- changing material account information;
- discussing certain transaction details;
- correcting certificate identity information;
- processing certain privacy requests; or
- restoring access to an account.
13. Official Communications
Official service communications may be sent electronically to the email address associated with the user’s account or purchase.
Users are responsible for maintaining an accurate email address and reviewing relevant service communications.
14. Business Mailing Address
Written correspondence may be sent to:
dMix Brazil eCourses
c/o Arpex Web LLC
2295 S. Hiawassee Rd
Suite 407C
Orlando, FL 32835
United States
Email is generally the preferred and most efficient support channel.
15. Changes to This Policy
We may update this Support & Contact Policy as our services, support processes, or communication channels change.
The current version will be identified by the “Last Updated” date.
16. Contact
dMix Brazil eCourses
Operated by Arpex Web LLC
General Support: info@dmixbrazil.com
Billing: info@dmixbrazil.com
Privacy: info@dmixbrazil.com
Accessibility: info@dmixbrazil.com
Intellectual Property: info@dmixbrazil.com
Business Mailing Address:
2295 S. Hiawassee Rd Suite 407C
Orlando, FL 32835 | United States